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Supporting and developing customer service specialists

2021 National Local Government Customer Service Conference and Awards

Due to COVID-19 restrictions the 2021 National Conference and Awards will be undertaken virtually on 25 November 2021 1pm - 4.30pm. Find out more.

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"The willingness of members to help and share ideas is overwhelming. Membership of the network provides us with exceptional value for money." - Kevin of Glenorchy, Tasmania

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2020 National Local Government Customer Service COVID-19 Awards – Announcing the winners

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2020 National Local Government Customer Service COVID-19 Awards – Announcing the winners

2020 National Local Government Customer Service Awards

Announcing the winners

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2020 National Local Government Customer Service COVID-19 Awards – Announcing the winners

National Benchmarking Program

The 2019/2020 program launching soon.

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2020 National Local Government Customer Service COVID-19 Awards – Announcing the winners

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Latest News

Congratulations to our Council members who were recognised at the 2020 National Customer Service COVID-19 Awards Ceremony which was held on Thursday, 5 November 2020 via Zoom. Over 60 of our members participated in the awards ceremony which recognised the achievements of Councils and Customer Service Teams managed the impact and effects of the COVID-19 […]

Thank you to all our Council members who entered their teams and team members in this year’s National Customer Service COVID-19 awards. This year our awards focused on how Councils and Customer Service Teams managed the impact and effects of the COVID19 Global Pandemic.  Thank you to our judging panel who have now completed assessing […]

The Special Edition of the National Local Government Customer Service Network’s Magazine which celebrates our 2019 National Local Government Customer Service Conference and Award Winners, Highly Commended and Finalists is now available to download. Learn about the exceptional work our member Councils are implementing to achieve customer experience excellence.