Dear Colleague,

In my first year as President, I’d like to welcome you to the 2019 National Local Government Customer Service Conference.

Creating an amazing work culture that clearly shows who you are as a team and Council starts with leadership. When you create a work culture that matches what you envision, it starts to become part of your team’s DNA.

This year’s conference brings to you case studies and practical workshops with highlights including:

  • Expert advice and experience from our celebrated keynote speakers
  • Targeted case studies with tangible outcomes you can take back to your team
  • Strategy development you can use with your organisation
  • A paradigm shifting session we know will leave you speechless

Our most requested session, the Executive Leadership Panel returns.

I’d like to thank our valued sponsors and encourage you to meet with them during our networking sessions and breaks in the exhibitor’s area. You will also have the opportunity to speak with them at the Welcome event and Gala Awards night. This night helps us celebrate the best of the best in our industry.

Thank you to our wonderful Executive Committee for your hard work this year and from all of us, we wish you a successful conference.

Damien Robinson
President, National Local Government Customer Service Network

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