Our Sponsor Showcase events provide an opportunity for these valued businesses to illustrate how they support your Council members now and into the future.
Please view the video recordings of these two events to see what and how each sponsor can assist your Council and teams.
Tuesday, 15 February 2022 2 – 4pm
Sponsors Showcase Introduction
Welcome by facilitator, Allister Brockley, Vice-President, National Local Government Customer Service Network
Presenters: Alex Boland, Director COPC ANZ Operations and Dave Callaghan, Director – Local Government Solutions
Topic: Importance of Knowledge Management to Delivery Exceptional Customer Service
Presenters: Kerrie McLeod, Sales & Marketing Manager and Kellie Johnson, Special Projects Manager
Topic: Capability Update
Presenter: Janelle Nisbet, Managing Director
Topic: Call Quality, Calibration and Coaching Model
Presenter: Mike Wheble, Managing Director
Topic: Social distant and remote interactions
Presenter: Craig Mclaughlin, Innovation & Development Manager and Peter Tuxford, Regional Manager- NSW/ACT/QLD
Topic: Open Office CRMS- Mobility App
Thursday, 17 February 2022 2 – 4pm
Sponsors’ Showcase Introduction
Welcome by facilitator, Lee Wear, President, National Local Government Customer Service Network
Presenter: Phil Robson, Business Development Manager
Topic: Australian and New Zealand Contact Centre Industry Report
Presenter: Damien Kernahan, Director
Topic: The Value of Customer Insight
Presenter: Craig Bell, Corporate Protection Services / People Plan
Topic: NLGCSN Online Training Portal
Presenter: Chris Lonergan, Managing Director
Topic: Best practice research to monitor and lift CX