Thank you to all our Council members who entered their teams and team members in this year’s National Customer Service COVID-19 awards. This year our awards focused on how Councils and Customer Service Teams managed the impact and effects of the COVID19 Global Pandemic.  Thank you to our judging panel who have now completed assessing […]

The Special Edition of the National Local Government Customer Service Network’s Magazine which celebrates our 2019 National Local Government Customer Service Conference and Award Winners, Highly Commended and Finalists is now available to download. Learn about the exceptional work our member Councils are implementing to achieve customer experience excellence.

The 2019 National Local Government Customer Service Awards were presented on the evening of 17 October at a gala dinner at the Rydges Port Macquarie NSW. Congratulations to the exceptional Councils, their teams and individuals. National Customer Service Excellence Award Winner – Lake Macquarie City Council Highly Commended – City of Tea Tree Gully Council […]