Congratulations to our Council members who were recognised at the 2020 National Customer Service COVID-19 Awards Ceremony which was held on Thursday, 5 November 2020 via Zoom. Over 60 of our members participated in the awards ceremony which recognised the achievements of Councils and Customer Service Teams managed the impact and effects of the COVID-19 […]

Thank you to all our Council members who entered their teams and team members in this year’s National Customer Service COVID-19 awards. This year our awards focused on how Councils and Customer Service Teams managed the impact and effects of the COVID19 Global Pandemic.  Thank you to our judging panel who have now completed assessing […]

The Special Edition of the National Local Government Customer Service Network’s Magazine which celebrates our 2019 National Local Government Customer Service Conference and Award Winners, Highly Commended and Finalists is now available to download. Learn about the exceptional work our member Councils are implementing to achieve customer experience excellence.