What are the benefits to me?
Benchmarking is a powerful tool that assists you in:
- identifying and prioritising specific areas of opportunity for improvement
- enhancing your understanding of your customers’ needs enabling you to advocate for more resources to provide time and cost effective tools and training of your staff
- ensuring your organisation is an employer of choice by providing above average remuneration and work/life packages
- reviewing your staffing levels against sector averages
- identifying positions which enhance the customer service experience for your customers
- illustrating the importance and dynamics of customer service within local government
- submitting operating and capital budget requests which are backed up by a National report •recognising your strengths and weaknesses against the sector’s performance
- setting goals and performance expectations
- monitoring your performance and effectively measuring change