The 2018 National Local Government Customer Service Awards were presented on the evening of 18 October at a gala dinner at the Rydges South Bank, Brisbane.
Congratulations to the exceptional Councils, their teams and individuals.
National Customer Service Excellence Award
Winner: Camden City Council
Highly Commended: Tamworth Regional Council
Customer Experience Excellence Award
Winner: City of Canada Bay Council
Highly Commended: Camden Council
Customer Service Strategy Award
Winner: City of Canada Bay Council
Highly Commended: Tamworth Regional Council
Customer Service Individual Award
Winner: Carmen Roberts – City of Gosnells Council
Highly Commended: Kerry Smith – Blue Mountains City Council
Innovation in Service Delivery
Winner: Northern Beaches Council
Highly Commended: Lockyer Valley Regional Council
Customer Service Team of the Year
Winner: Blue Mountains City Council
Highly Commended: Western Downs Regional Council & Lockyer Valley Regional Council
Customer Service Team Leader of the Year
Winner: Damien Robinson – Blue Mountains City Council
Highly Commended: Lee Wear – Camden Council & Jordie Craig – City of Gosnells