The 2019 National Local Government Customer Service Awards were presented on the evening of 17 October at a gala dinner at the Rydges Port Macquarie NSW.
Congratulations to the exceptional Councils, their teams and individuals.
National Customer Service Excellence Award
Winner – Lake Macquarie City Council
Highly Commended – City of Tea Tree Gully Council
Innovation in Customer Experience & Excellence in Service Delivery Award
Winner – Toowoomba Regional Council
Highly Commended – Lockyer Valley Regional Council
Highly Commended – Northern Beaches Council
Customer Service Team of the Year Award
Winner – Bellingen Shire Council
Highly Commended – Cessnock City Council
Highly Commended – Western Downs Regional Council
Customer Service Leadership Award
Winner – Keith Clarke – Southern Downs Regional Council
Highly Commended – Allister Brockley – Albury City Council
Customer Service Individual of the Year Award
Winner – Michelle Hardie – Lockyer Valley Regional Council
Highly Commended – Jasmin Schmerl – City of Burnside Council
