The 2016 National Local Government Customer Service Awards were presented at a gala awards dinner on 20 October 2016 at The Lagoon Restaurant, Wollongong.
The awards attracted nearly 40 submissions across the eight categories.
Award Winners
NATIONAL CUSTOMER SERVICE EXCELLENCE AWARD
Winner: Western Downs Regional Council, QLD
Highly Commended: Wollongong City Council, NSW
CUSTOMER SERVICE TEAM OF THE YEAR AWARD
Winner: Northern Beaches Council – Central, NSW
Highly Commended: Griffith City Council, NSW
CUSTOMER CONTACT EXCELLENCE AWARD
Winner: Northern Beaches Council – Central, NSW
Highly Commended: City of Canada Bay Council, NSW
CUSTOMER FOCUS INNOVATION AWARD
Winner: City of Canning Council, WA
Highly Commended: Wollongong City Council, NSW
CUSTOMER SERVICE STRATEGY AWARD
Winner: City of Canning Council, WA
Highly Commended: Northern Beaches Council – Central, NSW
CUSTOMER SERVICE TEAM LEADER OF THE YEAR AWARD
Winner: Daniela Cangelli, Griffith City Council, NSW
Highly Commended: Zareen Wilson, Georges River Council, NSW
CUSTOMER SERVICE INDIVIDUAL OF THE YEAR AWARD
Winner: Giselle Topper, Cassowary Coast Regional Council, QLD
MEMBER RECOGNITION AWARDS
- Beth Langley, MidCoast Council, NSW
- Clare May, City of Canterbury-Bankstown Council, NSW
- Lee Wear, Camden Council, NSW, NSW
- Pauline Webb, City of Canada Bay Council
- Trevor Martin, Cessnock City Council, NSW
The Executive Committee congratulates all the finalists.
The awards are an initiative of the National Local Government Customer Service Network and supported by our sponsors, Well Done International, livepro, Enghouse Interactive, iPlatinum, NEXA, Corporate Protection Services, Customer Service Benchmarking Australia, National Relay Service and Progress Training Systems.
The awards formed part of the 10th Annual National Local Government Customer Service Summit, which this year featured keynote speaker, media identity, James Valentine.
About the National Local Government Customer Service Network The National Local Government Customer Service Network was established in 1995 to provide members with the opportunity to interact with one another, share experiences and develop both strategic and operational ideas to improve customer service in local government. The Network also organises workshops, seminars and training sessions in both capital cities and regional areas and conducts annual benchmarking and mystery shopper programs for members.
