The 2016 National Local Government Customer Service Awards were presented at a gala awards dinner on 20 October 2016 at The Lagoon Restaurant, Wollongong.

The awards attracted nearly 40 submissions across the eight categories.

Award Winners

NATIONAL CUSTOMER SERVICE EXCELLENCE AWARD

Winner: Western Downs Regional Council, QLD

Highly Commended: Wollongong City Council, NSW

CUSTOMER SERVICE TEAM OF THE YEAR AWARD

Winner: Northern Beaches Council – Central, NSW

Highly Commended: Griffith City Council, NSW

CUSTOMER CONTACT EXCELLENCE AWARD

Winner: Northern Beaches Council – Central, NSW

Highly Commended: City of Canada Bay Council, NSW

CUSTOMER FOCUS INNOVATION AWARD

Winner: City of Canning Council, WA

Highly Commended: Wollongong City Council, NSW

CUSTOMER SERVICE STRATEGY AWARD

Winner: City of Canning Council, WA

Highly Commended: Northern Beaches Council – Central, NSW

CUSTOMER SERVICE TEAM LEADER OF THE YEAR AWARD

Winner: Daniela Cangelli, Griffith City Council, NSW

Highly Commended: Zareen Wilson, Georges River Council, NSW

CUSTOMER SERVICE INDIVIDUAL OF THE YEAR AWARD

Winner: Giselle Topper, Cassowary Coast Regional Council, QLD

MEMBER RECOGNITION AWARDS

  • Beth Langley, MidCoast Council, NSW
  • Clare May, City of Canterbury-Bankstown Council, NSW
  • Lee Wear, Camden Council, NSW, NSW
  • Pauline Webb, City of Canada Bay Council
  • Trevor Martin, Cessnock City Council, NSW

The Executive Committee congratulates all the finalists.

The awards are an initiative of the National Local Government Customer Service Network and supported by our sponsors, Well Done International, livepro, Enghouse Interactive, iPlatinum, NEXA, Corporate Protection Services, Customer Service Benchmarking Australia, National Relay Service and Progress Training Systems.

The awards formed part of the 10th Annual National Local Government Customer Service Summit, which this year featured keynote speaker, media identity, James Valentine.

About the National Local Government Customer Service Network The National Local Government Customer Service Network was established in 1995 to provide members with the opportunity to interact with one another, share experiences and develop both strategic and operational ideas to improve customer service in local government. The Network also organises workshops, seminars and training sessions in both capital cities and regional areas and conducts annual benchmarking and mystery shopper programs for members.