Hi David
I would recommend that you talk with Mark Matijevic from Datacom Mark has been a great supporter of the Network and was previously with TecOne so would know how to integrate with their systems the company phone number is 02 8875 3500.
hope this helps
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Answer for Just wondering if anyone had any suggestions for good training DVDs for Customer Service skills (i.e. dealing with difficult customers; telephone techniques; etc.). I would like to have each of our customer service staff take time out to view a training dvd (possibly build up a small training library) as an interim measure as formal training can only be provided either as funds permit or on dates that suit staffing levels. »

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