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7Nov

Answer for Does your Council use social media as a Customer Service channel?"

Comments Off on Answer for Does your Council use social media as a Customer Service channel?"

Hi, yes Gosford does and we deal with it like any other incoming enquiry.  Out Facebook & Twitter feeds are monitored 24/7 (by the GM at weekends).
Requests for service and approritate comments are forwarded to the appropriate Council area for action or response.
Hope this helps.

« Answer for Campbelltown City Council is consdering running an advanced customer service training course through a registered training organisation. If your Council has participated in this type of course could you please forward the details of the course, the name of the training organisation and any feedback re the success of he training. Thanks you in advance
Answer for Does your Council use social media as a Customer Service channel?" »
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