Hi Steve,
Ku-ring-gai council has recently implmented call recording for quality and training purposes. We are in the process of implementing a score card for each call that is reviewed. Please do not hesitate to contact me if you would like any other information – 9424 0882
Many thanks
Chris Ellis

« Answer for I have just devised a Customer Service Charter and one of the questions came up as to do we include social media as a way of responding?. Also should a statement be included as to irate customers. Can I have your opinion on these two issues .Regards Gail Allan Customer Service Supervisor Lithgow City Council

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