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18Dec

Answer for Good morning all, Lithgow Council is currently looking at developing a knowledge base and was wondering you could share your ideas as to what is required or what you use. Merry Christmas to all. Gail

Comments Off on Answer for Good morning all, Lithgow Council is currently looking at developing a knowledge base and was wondering you could share your ideas as to what is required or what you use. Merry Christmas to all. Gail

Hi Gail, The Southern Downs Regional Council is using a basic off the shelf product – KnowledgeBase Manager Pro (we are using version 6.2.2) and it is proving adequate for our needs.  It is quite inexpensive to purchase and as long as you get buy in from the other departments takes not a lot of time to set up.
Cheers
Keith C

« Answer for Blue Mountains City Council front desk offers both Council and RMS enquiries. Our Q-Matic (ticketed queue management) system is getting long in the tooth. Does any other Councils out there use a similar ticketed queue management system? If so what? Pros/Cons? Thanks
Answer for Good morning all, Lithgow Council is currently looking at developing a knowledge base and was wondering you could share your ideas as to what is required or what you use. Merry Christmas to all. Gail »
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