Answer for Hi guys, I need to find the customer service measures adopted by the National LGCS Network but I cannot find them on the website. Any assistance is appreciated. Cheers, Tanya

Dear Tanya

Do you mean the Network’s Benchmarking Program > https://csnetwork.org.au/2014-benchmarking-program/?

« Answer for Hi everyone, Wagga Wagga City Council has had Web Chat implemented for the past two years and has been fantastic. My question is how do you handle the queries that require technical knowledge? – for example a planning query that you may not be able to answer. We are just looking into some ideas on processes with Web Chat and would appreciate any feedback. Thanks Meredith

Answer for Hello Do any or your Council's have a QM (Quality Management) or QA (Quality Assurance) system in place such as Lean, Six Sigma, ISO 9001? »

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