National Local Government Customer Service Network
  • About Us
    • Our Mission
    • Our Constitution
    • The Executive Committee
    • Publications
  • Membership
    • 2020/2021 Membership Form
    • Membership Benefits
  • Events
    • Chapter Happenings
    • 2019 Events
    • 2019 National Local Government Customer Service Conference and Awards
    • 2018 Events
    • 2017 Events
    • 2016 Events
    • Past Conferences
    • Past Events
    • Image Gallery
      • 2019 Events
      • 2018 Events
      • 2017 Events
      • 2016 Events
      • 2015 Events
      • 2014 Events
      • 2015 Conference
      • 2013 Conference
      • 2012 Conference
      • 2011 National Conference
      • 2010 National Conference
  • Sponsors
    • Our Sponsors
    • Become a Sponsor
  • Members’ Centre
    • Access the Online Member Centre
    • 2018/2019 Benchmarking Program
  • Contact Us
23Mar

Answer for Hi guys, I need to find the customer service measures adopted by the National LGCS Network but I cannot find them on the website. Any assistance is appreciated. Cheers, Tanya

Comments Off on Answer for Hi guys, I need to find the customer service measures adopted by the National LGCS Network but I cannot find them on the website. Any assistance is appreciated. Cheers, Tanya

Dear Tanya

Do you mean the Network’s Benchmarking Program > https://csnetwork.org.au/2014-benchmarking-program/?

« Answer for Hi everyone, Wagga Wagga City Council has had Web Chat implemented for the past two years and has been fantastic. My question is how do you handle the queries that require technical knowledge? – for example a planning query that you may not be able to answer. We are just looking into some ideas on processes with Web Chat and would appreciate any feedback. Thanks Meredith
Answer for Hello Do any or your Council's have a QM (Quality Management) or QA (Quality Assurance) system in place such as Lean, Six Sigma, ISO 9001? »
Tweets by NLGCSN

Newsletter Sign-up




Videos

Accessibility

  • A  A  A  A  

Privacy

  • Privacy Policy
  • Contact Us
Theme by Easy-forma
  • twitter
  • Google Plus
  • Youtube
  • linked