27Jun

Answer for Hi – I am looking to change our office hours from 8am – 5pm to be 8.30am to 4.30pm but still keep our phone lines running from 8-5. Just wondering if anyone else has sucessfully attempted such a proposal and if so, whether I could have a look at the submission. Just don't want to re-invent the wheel. Cheers – Keith (Southern Downs Regional Council)

Comments Off on Answer for Hi – I am looking to change our office hours from 8am – 5pm to be 8.30am to 4.30pm but still keep our phone lines running from 8-5. Just wondering if anyone else has sucessfully attempted such a proposal and if so, whether I could have a look at the submission. Just don't want to re-invent the wheel. Cheers – Keith (Southern Downs Regional Council)

We run our counter from 8.30-4 and our contact centre from 8.30-5.
It allows enough time for our counter staff to cash up and deal with any outstanding applications. We’ve come under a bit of pressure to extend the hours, however I think a better option is to leave them and improve our self service options so no one ever HAS to come into our officer to lodge or apply for anything.
Craig, I think it’s a great idea to main a welcome desk for the last 30 minutes. Has it worked well?
Ange
Penrith