Hi Ange. In short yes, extremely well. We have reduced the finish times for the counter staff without compromising on the service to customers. Now if I could convince the powers to be to have the welcome desk the last hour and close the counter at 4pm I think myself and the team would feel like we had won the lottery !! I agree though with your sentiment focusing on the self service options first, unfortunately a space we haven’t yet been able to properly tackle. Regards Craig
Comments Off on Answer for Hi – I am looking to change our office hours from 8am – 5pm to be 8.30am to 4.30pm but still keep our phone lines running from 8-5. Just wondering if anyone else has sucessfully attempted such a proposal and if so, whether I could have a look at the submission. Just don't want to re-invent the wheel. Cheers – Keith (Southern Downs Regional Council)