Morning Canada Bay have always had different times for counter and contact centre and recently changed the counter again from 8:30-4:30pm to 8:30-4:00pm
Report went to the General manager and executive team – approved
Then worked with our communications team by advising the community over the next month of the changes plus front foyer signs on the doors in and out – webpage – message on hold –
There was no problems for the first few weeks if people do turn up we would let them in but only a few people – very successful