Morning Canada Bay have always had different times for counter and contact centre and recently changed the counter again from 8:30-4:30pm to 8:30-4:00pm
Report went to the General manager and executive team – approved
Then worked with our communications team by advising the community over the next month of the changes plus front foyer signs on the doors in and out – webpage – message on hold –
There was no problems for the first few weeks if people do turn up we would let them in but only a few people – very successful
Comments Off on Answer for Hi – I am looking to change our office hours from 8am – 5pm to be 8.30am to 4.30pm but still keep our phone lines running from 8-5. Just wondering if anyone else has sucessfully attempted such a proposal and if so, whether I could have a look at the submission. Just don't want to re-invent the wheel. Cheers – Keith (Southern Downs Regional Council)
