Answer for Hi Rockdale City Council is currently building a new Library and Customer Service Centre. We want to implement a concierge position within the new building where an officer will meet our customers when the enter the Centre and triage the enquiries using an IPAD instead of having a ticketing kiosk. I'm hoping to know if anyone implemented this model within their centres and if so has it been a positive or negative experience. Thanks

Hi Ra,
Whilst we haven’t yet done it at Marrickville, it’s definitely a part of my strategy to implement so would be keen to hear how you go.
Steve

« Answer for Hi Rockdale City Council is currently building a new Library and Customer Service Centre. We want to implement a concierge position within the new building where an officer will meet our customers when the enter the Centre and triage the enquiries using an IPAD instead of having a ticketing kiosk. I'm hoping to know if anyone implemented this model within their centres and if so has it been a positive or negative experience. Thanks

Answer for Hi Rockdale City Council is currently building a new Library and Customer Service Centre. We want to implement a concierge position within the new building where an officer will meet our customers when the enter the Centre and triage the enquiries using an IPAD instead of having a ticketing kiosk. I'm hoping to know if anyone implemented this model within their centres and if so has it been a positive or negative experience. Thanks »

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