Answer for Hi Rockdale City Council is currently building a new Library and Customer Service Centre. We want to implement a concierge position within the new building where an officer will meet our customers when the enter the Centre and triage the enquiries using an IPAD instead of having a ticketing kiosk. I'm hoping to know if anyone implemented this model within their centres and if so has it been a positive or negative experience. Thanks

Hi Ra,
We are also looking in the next couple of months trialling the same, so I also look forward to hearing how you go and any other feedback from other Councils. Jodie