Morning Canada Bay Council implemented Enghouse/Touchpoint 18mths ago and has had a very successful implementation
Webchat was launch in June last year and the take off has been very successful where we now have a dedicated chat person due to the increased volume of chats. I am only too happy for you to contact me directly and go thru any issues and general strategies. or better still come and have a site visit to Council and see it live
Pauline.webb@canadabay.nsw.gov.au