Hi Lee,
Inner West Council currently has three separate after-hours providers, having inherited the existing arrangements for the former Ashfield, Leichhardt and Marrickville Councils, all of which had a separate provider.
We are looking at consolidating to one provider in early 2018 once existing contracts have expired and will go out for EOI in Jan / Feb.
At present though, we use Well Done for former Ashfield, The Message Centre for former Leichhardt and Propel for former Marrickville.
Having come across from the former Marrickville myself however, we moved from Well Done to Propel in April 2014 and have been more than happy with the service they provide.
Shoot me an email at steve.adams@innerwest.nsw.gov.au and I’ll forward  you what I have on the three providers.
Cheers, Steve