Hi Beth,
At Townsville City Council we utilise the FISH Philosophy DVD (I should point out this has been borrowed by our Corporate Trainers) it is an expensive resource.
We also utilise the Cameron-HIll & Yates Seminars
Customer Service – how to make customers feel good
Tricky Customers – How to stay cool under pressure
Humourobics – How to have more fun in your life
Living with Stress
Stress and Humour
Thank God its Monday – Job Satisfaction through Teamwork
Coping with Change
If you have streaming access You Tube have a number of very good short videos which are very entertaining around Customer Service.