Answer for Just wondering if anyone had any suggestions for good training DVDs for Customer Service skills (i.e. dealing with difficult customers; telephone techniques; etc.). I would like to have each of our customer service staff take time out to view a training dvd (possibly build up a small training library) as an interim measure as formal training can only be provided either as funds permit or on dates that suit staffing levels.

We at Indigo Training are thinking of creating digital content for customer service learning specifically of councils what would you like to see in the content? and if a number of councils were interested I’m sure we could create some great content.
Hope this helps
Thanks
Rum