We at Indigo Training are thinking of creating digital content for customer service learning specifically of councils what would you like to see in the content? and if a number of councils were interested I’m sure we could create some great content.
Hope this helps
Thanks
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Comments Off on Answer for Just wondering if anyone had any suggestions for good training DVDs for Customer Service skills (i.e. dealing with difficult customers; telephone techniques; etc.). I would like to have each of our customer service staff take time out to view a training dvd (possibly build up a small training library) as an interim measure as formal training can only be provided either as funds permit or on dates that suit staffing levels.