I agree with Tenneale that for regional areas webinars are an ideal forum if we are unable to be at the actual meeting.
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Answer for Can you please advise how you use your call centre wrap up codes. What do you class as 'Resolved'? And how does this fit in with first call resolution? If we complete a call at first point, or the transfer was successful, we close this off as 'Resolved'. Just interested to see how other Councils use their wrap up codes. Thank you :) »