Webinar would be great. The Mid North Coast Group of Council’s (MIDGOC) have discussed the possibility of arranging meetings for the same day as the network if webinar was available so I’m commenting on behalf of MIDGOC.
« Answer for Can you please advise how you use your call centre wrap up codes. What do you class as 'Resolved'? And how does this fit in with first call resolution? If we complete a call at first point, or the transfer was successful, we close this off as 'Resolved'. Just interested to see how other Councils use their wrap up codes. Thank you :)