Answer for What are the issues you see for customer service in regards to the proposed NSW amalgamations?

It should be noted that Warringah is pro amalgamation. IP Telephony is scalable and easy to migrate across areas with very little infrastructure costs. What is a considerable challege;
Operational: 1) integration of core operating systems
                   2) training of staff
                   3) familiarisation of amalgamated suburbs & the respective community
                   4) managing staff profile if needing to operate multiple shop fronts
                   5) performance management / acceptance of performance measures (of success)
 
Cultural:      1) all staff sharing the organisation’s values  
                   2) change management / staff rationalisation
                   3) familiarisation / acceptance of new identity