The Network will be hosting its 2014 Christmas event on 3 December at Novus, Barnwell Park Golf Club, Five Dock.

The theme is ‘Preparing your Customer Service units for Fit for the Future (Part 1). This event provides an opportunity for our members to celebrate the end of 2014 whilst providing an introduction to preparing for Fit for the Future. View the Agenda.

Guest Speakers:

  • Janelle Nisbet, Progress Training Systems – Introduction to ‘Developing a Resilient mindset’
  • Carol Lewis, The Human Equation – Is it time to review your Customer Service Strategy?
  • Peter Bell, Warringah Council – Process and timeframes for Councils to report back on their capacity to be ‘Fit for the future’

The presentations will be followed by round table discussions and lunch. BOOK NOW!

Two robust workshops will be held in February and March 2015.

Workshop 1: Carol Lewis – ‘Fit for the Future’ Customer Service Strategy Preparation.
Workshop 2: Janelle Nisbet – Developing a Resilient mindset workshop