Getting back to Customer Service Basics Are you Being Served?
Plans are now well under way for the 2014 Conference to be held at The Grace Hotel, Sydney from Tuesday 29 April to Thursday 1 May. The theme “Getting Back to Customer Service Basics – Are You Being Served” will focus on going back to basics, providing good old common sense customer service.
Today’s customer service practices are evolving. The way we communicate with our customers has changed. The 2013 Conference focused on the future of customer service in terms of technological innovation, social media and other tools needed to provide the level of service our customers now expect.
But what about the basics? We can’t ignore the more traditional yet highly valuable tools that have always been around. If the high tech methods aren’t always the right service tools, then we need to get back to basics to stay in touch with our customers. Don’t miss out on being part of this exciting event. Download the conference agenda and registration form and register before Friday 13 December to receive the early bird specials.
You can also watch our 2013 Annual Conference unfold. Go online now and have Rum Charles guide you through presentations from the 2013 Conference at http://www.youtube.com/channel/UC84gai7u0xDD17t0hlZsXmQ