Getting back to
Customer Service Basics
Are you Being Served?
View the Conference Videos.
2014 Conference was held at The Grace Hotel, Sydney from Tuesday 29 April to Thursday 1 May. The theme “Getting Back to Customer Service Basics – Are You Being Served” focused on going back to basics, providing good old common sense customer service.
Today’s customer service practices are evolving. The way we communicate with our customers has changed. The 2013 Conference focused on the future of customer service in terms of technological innovation, social media and other tools needed to provide the level of service our customers now expect.
But what about the basics? We can’t ignore the more traditional yet highly valuable tools that have always been around. If the high tech methods aren’t always the right service tools, then we need to get back to basics to stay in touch with our customers.
Download the 2014 Conference Presentations.