25 November 2021 1pm – 4.30pm via Zoom
The National Local Government Customer Service Network understands the importance of recognising, rewarding and showcasing the achievements of Councils and customer service professionals.
With the impact and effects on our members, their colleagues and families due to the COVID19 Global Pandemic, this is an opportunity recognise your Council and team’s achievements and lift morale.
Award submissions are to be based on activities undertaken during the 2020/2021 financial year.
We encourage all members (only 2021/2022 financial Council members are eligible to enter these prestigious awards) to celebrate their achievements as Councils and teams during these unprecedent times by entering the awards.
Submissions open: Monday, 9 August 2021
Submissions close: Friday, 29 October 2021
Further information on the conference will be published over the coming weeks.
2021 Award Sponsors
2021 Award Categories
2021 National Council of the Year Award
2021 National Customer Service Team of the Year Award
2021 National Customer Service Leader of the Year Award
2021 National Customer Service Individual of the Year Award
Awards - Key Dates
9 August 2021: Award Nominations Open
29 October 2021: Award Nominations Close
15 November 2021: Finalists Announced
25 November 2021 1pm – 4.30pm: Virtual National Conference and Awards Ceremony
The Executive Committee have undertake all actions to ensure no involvement in the awards process and maintain probity. No Executive Committee members have or will have access to any correspondence with applicants or the award submissions, including the process of receiving, downloading and distributing the submissions to the judges. Additionally, they will not find out who the winners are until the Gala Awards Dinner during the presentation ceremony.
Receipt of Award Submissions
Award submissions are to be ONLY made online via this form to an account only viewable by The Network’s marketing consultant.
Preparation of Award Submissions for judging
All award submissions will be downloaded (but not viewed) by our marketing consultant to a Dropbox folder on their account which will be shared by the judges only.
Sponsors of the Conference will be invited to be on the judging panel, but only if there is not a perceived or real conflict with the Councils who make submissions. For each award category, the sponsors will be provided a list of Councils who have submitted, to enable them to excuse themselves from that category based on perceived or real conflict and/or that they will be striving to engage in commercial activities with any of the applicants in the coming months.
The judges will independently access each application and then convene in early August to determine the winner and finalist of each category. This information will only be shared with the Network’s marketing consultant to enable the design and purchasing of plaques and certificates.