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After Hours Services

Questions › Category: General › After Hours Services
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Sara Howell Staff asked 2 years ago

Hello all, I’m reviewing the After Hours/Overflow Services and I’m interested in understanding which companies other council use

Hayden Steele Staff replied 2 years ago

Hey Sara, In Clarence City Council (TAS) We use ConnectCCS https://www.connectccs.com.au and they used to be called InsightsCCS until recently. We have used them since 2005 when our Tas State Local Govt Association negotiated arrangements for many Tassie Councils together as it was a State Based Call Centre. The Call Centre closed in our state about 5 years ago and it runs through Perth WA now. Many Councils still use them. A key contact we deal with is Glenn Regan, their managing director Contact being 1300 733 101 or 0400 225 912 or glenn.regan@connectccs.com.au They provide us with service level reporting we need so we can monitor SLA’s (as we have a model of shared resource, as opposed to dedicated staff only servicing the one the one Q) depends on your volumes / experience you want and the resultant cost etc.and we have provided them the scripts and contacts to operate per the different call type calls they get calls for. We are happy with the results and arrangements and so well worth a look. If there is anything else you need, sing out hsteele@ccc.tas.gov.au

Sara Howell Staff replied 2 years ago

Thanks Hayden for your feedback. I will contact Glenn and have a chat with him.

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