National Local Government Customer Service Network

Customer Service Officers – dealing with customer privacy

Questions › Category: Procedure › Customer Service Officers – dealing with customer privacy
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Jesus Brillantes Staff asked 3 years ago

Hello peers,
With your contact centre officers,

  1. how many privacy questions do they ask the caller to identify that they are speaking with the right person..?
  2. what type of questions do they ask..?

Thanks a million for sharing your knowledge.
Jesus
 

0 Answers
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Webmaster Staff answered 6 years ago

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