National Local Government Customer Service Network

Hawkesbury City Council – Corporate Customer Service Training

Questions › Category: General › Hawkesbury City Council – Corporate Customer Service Training
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Kaylene Kelland Staff asked 4 years ago

HCC is presently reviewing CS capability frameworks and competencies for all staff in order to establish training needs for different positions within the organisation.  We are looking to adopt a skills matrix for all positions in relation to CS. Has your Council developed this type of skills matrix and what training organisations did you use?? Thanks for your assistance, Kaylene Kelland – CS Manager

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Webmaster Staff answered 6 years ago

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