National Local Government Customer Service Network

I have just devised a Customer Service Charter and one of the questions came up as to do we include social media as a way of responding?. Also should a statement be included as to irate customers. Can I have your opinion on these two issues .Regards Gail Allan Customer Service Supervisor Lithgow City Council

Questions › Category: Procedure › I have just devised a Customer Service Charter and one of the questions came up as to do we include social media as a way of responding?. Also should a statement be included as to irate customers. Can I have your opinion on these two issues .Regards Gail Allan Customer Service Supervisor Lithgow City Council
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Gail Allan Staff asked 6 years ago
Peter Bell Staff replied 6 years ago

Hi Gail

Warringah Council does not include Social Media service level obligations in our charter
To be honest, studies show that
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Clare May replied 6 years ago

I have to agree with Steve’s comments, if you are managing social media it probably should be included, if not leave it out you can update as time goes on as it should be a living document. As far as irate customers, the complaint or customer service policy is probably more of a way to go, this is a big picture document.

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Webmaster Staff answered 6 years ago

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