Has anyone had any experience in creating a joint customer service/library counter area? We are looking at our options at a small country town in our LGA where we regularly have one customer service officer and one librarian at different ends of the building. When only one CSO is available, both the Library and customer service close over the lunch break, so we’re trying to increase our ability to serve customers.
Any insight would be appreciated
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Hi Ricky,
We went through similar thing when relocating/refurbishing our service centre, we relocated our service centre to the library although it sounds like your personnel support is smaller.
We used technology such as videoconferencing, phones to manage difficult queries when the staff is not experienced (they can contact back to the main centre). We always avoided a closed sign (ie closed for lunch etc).
Happy to have a chat if you want to know more.
jchan@georgesriver.nsw.gov.au