National Local Government Customer Service Network

Mystery Shopper services

Questions › Mystery Shopper services
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Lynette Staff asked 1 year ago

I am interested to know if any Council currently utilise the services of a Mystery Shopper.  I am currently looking at subscribing to “Mysterycustomer” http://www.mysterycustomer.com.au and would be keen to learn of other Council experiences positive or not.

regards

Lynette

Michelle Berridge Staff replied 1 year ago

Hi Lynette

We have previously used CSBA, however following our amalgamation in 2016 we have not undertaken a full benchmarking program with the exception of the one offered by the network.

Kind regards

Michelle

Damien Robinson Staff replied 1 year ago

Have you considered Mystery Customer? They are a sponsor of the network, have a great offering and very good to work with:

Contact Person: John Jelbart, Mystery Customer- Business Manager.

T 02 9046 5619

E john@mysterycustomer.com.au

mysterycustomer.com.au

https://csnetwork.org.au/wp-content/uploads/2019/08/Mystery-Customer-Brochure.pdf

https://csnetwork.org.au/wp-content/uploads/2019/08/Mystery-Customer_city_of_melville_case_study.docx

1 Answers
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Steve Adams Staff answered 1 year ago

Hi Lynette, Innerwest council uses Mystery Customer and actually just completed our second benchmark survey with them, having completed a initial one in August last year.