I am interested to know if any Council currently utilise the services of a Mystery Shopper. I am currently looking at subscribing to “Mysterycustomer” http://www.mysterycustomer.com.au and would be keen to learn of other Council experiences positive or not.
regards
Lynette
Hi Lynette
We have previously used CSBA, however following our amalgamation in 2016 we have not undertaken a full benchmarking program with the exception of the one offered by the network.
Kind regards
Michelle
Have you considered Mystery Customer? They are a sponsor of the network, have a great offering and very good to work with:
Contact Person: John Jelbart, Mystery Customer- Business Manager.
T 02 9046 5619
E john@mysterycustomer.com.au
mysterycustomer.com.au
https://csnetwork.org.au/wp-content/uploads/2019/08/Mystery-Customer-Brochure.pdf
https://csnetwork.org.au/wp-content/uploads/2019/08/Mystery-Customer_city_of_melville_case_study.docx