Hi Team
Hope someone can give me some information
I am working on a Standard Call handling guide for our IWC Contact centre
With the merger of 3 councils with 3 different ways of handling customers this is very important piece of work to get it right for our customers
Has anyone else been working on any documentation pertaining to this subject
Transfer etiquette
Hold
How to handle escalations
Any of your ideas would be very appreciated
Thankyou,
Irene
